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Information on mandatory out – of – court complaint and redress procedures

Complaints and disputes of the heat supplier (energy company) and the consumer shall be examined out of court:

State Commission for Control of Prices and Energy

on the activities or omissions of energy undertakings in the supply, distribution, transmission, storage of energy, on connection, on the payment of energy or services consumed, on the application of state-regulated prices and / or tariffs, on balancing energy and energy supply flows and other consumer and energy Disputes of companies in the field of energy not assigned to the State Energy Inspectorate (Verkių St. 25C-1, Vilnius, LT-08223, free telephone line for consumers of energy services 8 800 20500, tel. lt,;

File a complaint

State Consumer Rights Protection Authority

on the Application of Unfair Terms in Heat Energy Purchase and Sale Contracts and Other Unforeseen Areas of State Consumer Rights Protection (Vilniaus St. 25, LT-01402 Vilnius, tel. (8 5) 262 6751, e-mail ,

File a complaint